We have free shipping.

Please tap on ‘Account’ section and select the order, it will re-direct you to the page where there will be an option of Tracking.

You can simply contact our customer care on email: support@berrylush.com or WhatsApp on +919811094911 or call us on +919811094911

Audrape’s returns and exchange policy gives you an option to return or exchange items purchased on Audrape for any reason within 30 days from the date of the delivery. We only ask that you don’t use the product and preserve its original condition, tags, and packaging. There are two ways to return the product to us:

Pick up: We offer a free pick up service in case your pin code is serviceable.
Self-Ship: If we don’t offer a pick up at your location. In such cases, we will reimburse the shipping cost provided the product meets the return policy and you have to share scan copy of the courier receipt with us.

Note: All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.

Pickup will happen within 72 working hours of raising the request, the field agent will do a quality check and if successful check, he will provide you the pickup confirmation via message or receipt (paper slip).

Applicable refund for exchange will be trigger post successful pick of original item from you.

Post pickup in case of PREPAID oder Return, the refund will get processed within 72 working hours which shall reflect within 7 working days in your source account.
Post pickup in case of COD order Return, the amount will relfect within 72 working hours which shall reflect within 7 working days in your Bank account or UPI ID.

Kindly reach out to us within 48 hours of delivery on email: megha.karnatak@audrape.com or WhatsApp on +919811094911 or call us on +919811094911, post that it will not be entertained. Whilst we investigate, request you to please make note of the below pointers:
Please do not use the item for which claim is being raised.
You may be required to share information with us like, short description of the case (A few questions will be asked to help us understand the scenario).
The snapshots of the packet (inside/out and try to cover the sides which look tampered/damaged as per the Users).
The refund for prepaid/Cash on delivery orders will be done after the investigation.

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:
Failure to provide adequate information about the case.
Failure to provide snapshots of the packet and box(if any).
If contacted after 48 hours.
You must not dispose of the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
You have used the item for which claim was raised.
In case of a component missing from a multi-component item, only exchange option would be provided basis serviceability and product type.

You can click on the following link to raise a return or exchange request on https://audrape.com//contact/ or You can simply contact our customer care on email: megha.karnatak@audrape.com or WhatsApp on +919811094911 or call us on +919811094911

The address is-
Audrape
G-110, sector-9
201031 Noida, UP

You have to share scan copy of the courier receipt with us for the reimbursement of the shipping charges.

If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.